A:Due to the nature of our products—industrial weighing and inspection equipment—we do not offer free samples. These are precision-engineered machines customized to each client's production needs. However, we are happy to provide detailed product specifications, demo videos, case studies, and remote demonstrations to help you fully evaluate our solutions before purchase.
A: Yes. We provide a complete set of export documents upon request, including the Proforma Invoice (PI), Commercial Invoice (CI), Packing List (PL), and Certificate of Origin (CO) to support your international trade and customs clearance needs.
A:To help us design the most suitable weighing or inspection solution for your needs, please provide the following:· Product dimensions· Weight range· Production speed· Production line layoutFor a faster and more accurate recommendation, we encourage you to fill out our Product Selection Form here:👉 Customized Weighing and Inspection Solutions
A: We currently support payment via Telegraphic Transfer (T/T).
A:SameGram offers multiple shipping options to suit your delivery timeline and budget:🚢 Sea freight – for cost-effective bulk shipments✈️ Air freight – for faster delivery with reasonable cost📦 Express courier (DHL, FedEx, UPS) – for urgent or small-volume orders🔄 We can also ship via your designated freight forwarder if preferredWe'll assist you in choosing the most suitable shipping method based on your location, order size, and urgency.
A:SameGram has no strict MOQ requirement. We welcome trial orders starting from just 1 unit, especially for first-time customers who want to test product performance before scaling up.
A：We provide comprehensive product warranty services. The normal warranty period for all products is 12 months. We can also provide extended warranty services according to customer needs to protect customer rights.
A:All SameGram equipment is packaged using export-grade wooden crates, ensuring safe delivery during international transportation. Each unit is securely fixed and protected with shock-absorbing and moisture-resistant materials to prevent damage from vibration, humidity, or impact.
A: Yes. SameGram supports a wide range of customizations to fit your production line needs, including: · Machine size and conveyor dimensions · Conveyor height to match existing systems · Label printer position and direction (top, side, bottom, or angle) · Other options like sensor placement, reject mechanism, and software layout Our engineering team will evaluate your requirements and provide tailored solutions accordingly.