A:SameGram coordinates efficient international logistics and provides pre-shipment preparation, installation guidance, and on-site support. Our global network ensures equipment arrives on time and is quickly integrated into production lines, minimizing downtime and accelerating operational startup.
A:Yes. SameGram supplies checkweighers, metal detectors, labeling machines, and combination systems to customers worldwide, including Southeast Asia, Europe, and the Middle East. We offer international shipping, installation guidance, and remote or on-site technical support to ensure smooth operation across regions.
A:Yes. SameGram offers comprehensive after-sales support, including remote technical assistance, on-site engineering services, and timely spare parts delivery. Our global support network ensures that production lines experience minimal downtime, with guidance for troubleshooting, preventive maintenance, and system upgrades. This service helps manufacturers maintain continuous efficiency and compliance across their inspection and labeling operations.
A:Investing in SameGram smart checkweighers, metal detectors, and combination systems delivers ROI through improved production efficiency, reduced product giveaway, minimized waste, and fewer compliance issues. Automated inspection and labeling reduce manual labor and errors, while traceability and audit-ready records help avoid costly regulatory penalties. Many customers achieve measurable cost savings and faster payback compared to traditional manual or less-integrated systems. Actual ROI depends on production volume, product type, and line speed.
A:SameGram provides global after-sales support through remote technical assistance, spare parts supply, and on-site engineering services when needed. International customers benefit from online troubleshooting, video guidance, and preventive maintenance advice, ensuring minimal downtime. With a dedicated service team and reliable logistics, SameGram ensures that production lines run smoothly worldwide.
A：SameGram exports its checkweighers, metal detectors, labeling machines, and integrated inspection systems to customers worldwide. Our equipment has been supplied to markets across Europe, North America, South America, Asia, Africa, and the Middle East. With reliable international logistics and technical support, SameGram ensures smooth delivery and service wherever your production facilities are located.
A: Yes. Our machines can provide free testing for samples you send to us. Simply ship your samples to our facility, and we will conduct tests based on your product specifications. You will receive a detailed testing video, data report, and our recommended optimal solution. This helps you confirm equipment compatibility and performance before purchase, reducing procurement risks.
A: Yes. We provide a complete set of export documents upon request, including the Proforma Invoice (PI), Commercial Invoice (CI), Packing List (PL), and Certificate of Origin (CO) to support your international trade and customs clearance needs.
A:To help us design the most suitable weighing or inspection solution for your needs, please provide the following:· Product dimensions· Weight range· Production speed· Production line layoutFor a faster and more accurate recommendation, we encourage you to fill out our Product Selection Form here:👉 Customized Weighing and Inspection Solutions
A: We currently support payment via Telegraphic Transfer (T/T).
A:SameGram offers multiple shipping options to suit your delivery timeline and budget:🚢 Sea freight – for cost-effective bulk shipments✈️ Air freight – for faster delivery with reasonable cost📦 Express courier (DHL, FedEx, UPS) – for urgent or small-volume orders🔄 We can also ship via your designated freight forwarder if preferredWe'll assist you in choosing the most suitable shipping method based on your location, order size, and urgency.
A:SameGram has no strict MOQ requirement. We welcome trial orders starting from just 1 unit, especially for first-time customers who want to test product performance before scaling up.
A：We provide comprehensive product warranty services. The normal warranty period for all products is 12 months. We can also provide extended warranty services according to customer needs to protect customer rights.
A:All SameGram equipment is packaged using export-grade wooden crates, ensuring safe delivery during international transportation. Each unit is securely fixed and protected with shock-absorbing and moisture-resistant materials to prevent damage from vibration, humidity, or impact.