Q: What should I do if the machine malfunctions?
A: If a malfunction occurs, SameGram provides comprehensive after-sales support including remote diagnostics, spare parts delivery, and on-site troubleshooting and repair by our engineers.
Troubleshooting & Maintenance
Q: Do I need to calibrate the checkweigher regularly?
A:Regular checkweigher calibration ensures your system maintains precise performance and operates within acceptable checkweigher tolerance limits. Over time, environmental changes, mechanical wear, and product variation can affect accuracy. Following a standard checkweigher calibration procedure—which includes placing certified test weights on the conveyor and adjusting the system accordingly—is critical for consistent results. For a hi-speed checkweigher or high performance checkweigher, calibration should be more frequent due to tighter tolerances and faster throughput. Proper calibration not only prevents overfill/underfill issues but also supports audits and traceability in regulated industries. We recommend weekly or monthly calibration, depending on your production intensity and compliance needs.