Q: What payment methods do you support?
A: We currently support payment via Telegraphic Transfer (T/T).
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Q: What standard weighing solutions does SameGram offer?
A: SameGram offers checkweighing and inspection solutions for industries such as food, pharmaceuticals, daily chemicals, logistics, and electronics.👉 Learn more
Q: What shipping options are available for your machinery and equipment?
A:SameGram offers multiple shipping options to suit your delivery timeline and budget:🚢 Sea freight – for cost-effective bulk shipments✈️ Air freight – for faster delivery with reasonable cost📦 Express courier (DHL, FedEx, UPS) – for urgent or small-volume orders🔄 We can also ship via your designated freight forwarder if preferredWe'll assist you in choosing the most suitable shipping method based on your location, order size, and urgency.
Q: What's your MOQ for your products?
A:SameGram has no strict MOQ requirement. We welcome trial orders starting from just 1 unit, especially for first-time customers who want to test product performance before scaling up.
Q: What is the warranty period for SameGram products?
A：We provide comprehensive product warranty services. The normal warranty period for all products is 12 months. We can also provide extended warranty services according to customer needs to protect customer rights.
Q: Can your automated machinery and equipment support the entire line docking solution?
A:Yes. SameGram's systems are designed for seamless full-line integration, allowing smooth connection with upstream and downstream production equipment:· Connectivity with packaging, filling, and labeling machines for continuous operation.· Multiple communication interfaces (RS232/485, Ethernet) enabling interaction with factory systems like ERP and MES.· Support for online code spraying, barcode reading, rejection mechanisms, and more to build a cohesive manufacturing line.Our engineering team offers customized solutions to ensure synchronized data flow, real-time control, and production transparency across the entire line.
Q: How do you package your equipment?
A:All SameGram equipment is packaged using export-grade wooden crates, ensuring safe delivery during international transportation. Each unit is securely fixed and protected with shock-absorbing and moisture-resistant materials to prevent damage from vibration, humidity, or impact.
Q: Can I customize the size, conveyor height, or label printer position?
A: Yes. SameGram supports a wide range of customizations to fit your production line needs, including: · Machine size and conveyor dimensions · Conveyor height to match existing systems · Label printer position and direction (top, side, bottom, or angle) · Other options like sensor placement, reject mechanism, and software layout Our engineering team will evaluate your requirements and provide tailored solutions accordingly.
Q: Do you have installation manuals or tutorial videos for your products?
A: SameGram machines are shipped as fully assembled units, with no complicated installation required — simply unpack, connect power, and begin setup.To help users operate the equipment smoothly, we provide: ✅ User manuals with setup and parameter guidance 🎥 Tutorial videos for operation, calibration, and maintenance 👨🏫 Training services, both online and on-site, available upon request These resources ensure fast start-up and help your team get familiar with the equipment quickly.
Q: Does your machinery support remote monitoring and multi-language interfaces?
A: Yes. SameGram equipment supports: ✅ Remote monitoring – via Ethernet or RS485 connection, enabling real-time status viewing, data access, and remote diagnostics. 🌐 Multi-language interface – touch screen HMI can be set to various languages, the default is Chinese and English, making it user-friendly for international teams. These features help improve production transparency, global usability, and maintenance efficiency.
Q：What communication interfaces and software systems do your mechanical equipment support?
A:SameGram devices support a variety of industrial communication interfaces, including:· RS232 / RS485 · Ethernet (TCP/IP) · USB port · Digital I/O signalsThese interfaces support connection to factory-level management systems such as ERP and MES.
Q: Where is your factory located?
A:Our factory is located at:📍 No.33 Sanjiang Industrial Area, Hengli Town, Dongguan City, Guangdong Province, P.R. ChinaWe are based in the Pearl River Delta, near Guangzhou and Shenzhen, with convenient access for both domestic and international logistics. Customers are warmly welcome to visit our factory for on-site inspections or business discussions.🔗 View on Google Maps
Q: What accuracy levels do your devices achieve?
A:Our checkweighers and sorting systems deliver high-precision performance, with accuracy levels reaching as fine as ±0.05 g. Depending on model and application scenarios,typical precision ranges from ±0.1 g to ±30 g, while high-end units support high-speed lines and maintain consistent repeatability.
Q: Which industries do your products serve?
A:SameGram's automated weighing, sorting, and labeling systems are widely used across a variety of industries, including:Food & Beverage – For weight control, classification, and labeling of packaged or bulk productsPharmaceuticals – Ensuring dosage accuracy and regulatory complianceCosmetics & Daily Chemicals – Used in production lines for filling weight verification and label trackingLogistics & E-commerce – Fast parcel weighing and barcode labeling for warehousing and fulfillmentAquaculture & Agriculture – For grading seafood, poultry, and fresh produce by weightPrinting & Publishing – Detecting missing pages or underweight items in book/manual productionElectronics & Hardware – For checking component completeness and assembly weight accuracyOur flexible systems support various conveyor types, product sizes, and line speeds, making them ideal for diverse production environments.